You have the option to contact the following technical staff members directly through either email or Microsoft Teams chat. To do so, simply type their name in the recipient field of the email or search for them on Microsoft Teams.

Václav Seidl

he/him

vaclav.seidl@your_company

Prague, Czech Republic

Name pronunciation

Microsoft Planner is the recommended channel to obtain technical support. Follow the steps below to enter the system:

• Open tasks.office.com website in your browser
• Sign in using your company credentials (email and password) if prompted
• Select Operational Projects and Tasks in the left sidebar (if you don't see this option, please contact the technical support via other channels)
• Click on Add task in the first column and describe your issue. You don't need to monitor your board, any changes to the tasks, including responses and completion notices will be sent to your email inbox.

Scheduling a meeting with the technical support staff during their working hours is possible through either Outlook or Microsoft Teams. To do so, it is required to schedule the meeting ahead of time, with a minimum of one business day notice.

Technical support operates within standard working hours of your company for countries inside the CEE region. Although the team is available on national holidays in all countries, they are not available on weekends. Any requests received outside of working hours will be processed on the next business day.

Both you and our staff are required to follow our Code of Conduct.

If you feel or suspect the code of conduct was violated by our staff in any way, please report it immediately to your regional General Manager.

The following are the expected times to resolve reported issues. In order to receive assistance, the issue must be reported through a supported channel. Once the issue has been reported, a support technician will acknowledge your request within the specified time frame and work towards deploying a solution in a timely manner within the set limits, unless further information is required from either yourself or other members of the team. In the event of any delays from the standard response time, you will be notified accordingly.